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Capturing the Pulse of the Homeowners Association Industry

The Online Community of the Community Association Industry

Thursday, 09 September 2010 17:00

Introduction to Living in a Community Association

Many of us live in Homeowner Associations, also known as Condo Associations, Townhome Communities, Community Associations or Planned Unit Developments. An all encompassing term used to describe all of the associations is Common Interest Development or CID’s.

First time homeowners that move into a CID will oftentimes be puzzled at the rules or the meetings or the letters that might be sent out from the management company. Everyone gets an opportunity to read their association governing documents called CC&R’s as they are closing escrow. It is a large, stapled, ream of paper looking very ominous. Your escrow officer will ask you to sign that you agree with the terms included in the document but you can read it later. You will also get By Laws and Articles of Incorporation. All of the documents tell you something about your community and are really important to read if you plan to invest in the community. Most people file the papers away and don’t think anymore about them until something comes up.

What you should look for in your CC&R’s - If you want to streamline your reading you should refer to the detailed Table of Contents. Most owners want to know, “Who maintains what?” You should be able to find Owner Maintenance Responsibilities and Common Area Maintenance. A few paragraphs in each section will explain what you must take care of and repair and replace and what the association funds will keep repaired and replaced. Common Area Assessments are the monthly fees that you and your neighbors pay for common area upkeep, administration of the community, utilities, and reserves for future replacements. Oftentimes the management company is accused of collecting the entire monthly assessment as their fee. That is not the case and you will see that only a small portion is allocated to the administration of the community in your Annual Budget.

Another really interesting section is titled, Use Restrictions. These are the rules and regulations that you must agree to abide by when you move into a community. It is a sad new owner that finds out that he can’t park his boat, RV or large commercial truck within the community streets. Pet restrictions, antennae, noise, window coverings and parking regulations are usually mentioned in Use Restrictions and become the basis for specific Rules and Regulations that are written, amended and adopted by the association.

A really important section is titled Architectural Guidelines. This section is written in the governing documents to notify you that you must go through the architectural review process before you do most anything outside your front door. Some associations include front yard landscaping in their monthly association fees and the installation and choices are decided before you move in. Other associations expect the new owner to landscape their front and rear yards soon after move-in. Detailed plans and architectural guidelines, based on the Architectural Guidelines in the CC&R’s must be followed to gain approval to landscape or add a patio, new fence, bar-be-que, pool/spa, or trellis. Not knowing the process is necessary and starting construction before gaining approval can be very costly.

Why it is important to attend Board of Director Meetings? - New owners should attend board meetings to see what is being discussed, to meet community leaders and to consider adding your expertise to the association in some way. Our homes are usually our biggest asset. Maintaining and enhancing the asset will help increase the value and add to the enjoyment of community living. Boards of Directors are volunteers who agree to serve for a period of time. It can be time well spent if the board is productive, responsive and works in the best interest of the entire community. Your attendance at board meetings assures that your board is working in your community’s best interest. Most communities have committees that assist the board. It is an excellent training ground for new board members.

What does the Management Company do for their fee? – Many residents are critical of the management company for what they do and what they do not do. Each management company and each association enter into a contract for services. We will discuss, in general, what a “typical” contract entails. However, your association may have specifics that are deleted or added because of board decisions and some associations only contract for financial management.

A typical association management contract includes Financial Management – Collecting assessments, paying bills, creating a monthly financial report, monitoring a collection policy for delinquent assessments and providing escrow/refinance services. Administrative Management– customer service, board support – monthly board reports, minutes, walk throughs, committee oversight, architectural oversight, annual calendar, board education, etc. The management company maintains all of your association’s files, both administrative and financial. All month long, between meetings, your manager and support staff, both administrative and financial, are answering the needs of your residents and preparing information for the board. The success of the manager in providing clear, concise and useful information allows your board to make decisions for your association in a timely manner. It is a very important contract and the success of the association often depends on the cooperation and coordination between management and the board.

Why are there so many CID’s? Is it a Good Thing? – Cities make developers enclose their communities within an association. Nobody wants to pay more taxes. People need someone to take their trash, clean their streets, and provide Police and Fire Protection. To divide up some of those tasks and to create a system to more efficiently handle the direct costs, community associations were created. Each developer pays for attorneys to create CC&R’s that define what the community will provide and what the homeowner must budget for and maintain himself. By using volunteer boards to manage budgets and decide what is best for their communities, the homeowner gets a more direct voice in decision making. Well educated boards with professional management can be very effective in solving community issues. The most effective communities are active with a constantly evolving committee system that will eventually become future board members.

Karen Bennett, PCAM®, CCAM®

Community Association Consulting

www.CIDexpert.com

Thursday, 09 September 2010 17:00

Preventing Fraud and Embezzlement

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Preventing Fraud and Embezzlement

Thursday, 09 September 2010 17:00

Loan Structures & Long Term Budget Shortfalls

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Loan Structures & Long Term Budget Short Falls

Thursday, 09 September 2010 17:00

Management Search

Management Search Q&A

Q. Our board has always called or sent requests for proposals to a few management companies. Is there a better way to solicit bids?

A. Benchmarking your current service and defining a more satisfactory level of service expectations will enable your board to make a reasonable business decision. Why change companies and disrupt your residents and owners without first establishing your requirements so that you can compare “apples-to-apples”?

Q. In the past, when we have gone out to bid for a new management company we have been bombarded with questions that we can’t answer. Why do management companies have so many questions?

A. A management company will need to understand your association before they can present a fair and complete proposal. A board can jump from the frying pan into the fire when making a change based on incomplete or erroneous information. Community Association Consulting can liaison with the management companies that are pre-screened to submit a proposal.

By creating detailed specifications for bidding and being able to anticipate and find the answers to the management company’s questions, the proposals will be complete and easy to compare.

Q. We are all busy business and professional people who need to make sound decisions for our owners. What can you do for us?

A. As volunteers who agree to make good business decisions, you must consider the most effective means to accomplish your annual goals. If deciding to change management is a goal of your board, it should be your most important contract decision. You hire experts to advise you on your finances and your legal issues; therefore you should also hire an expert in the

community management field to help you find the best manager or management company for your unique community.

Q. Our community is concerned about costs. Why should we spend money with your company to find a new manager?

A. You can’t afford to make a wrong decision. Choosing a management company or manager is your most important contract. Evaluation of the reputation of the companies, verifying satisfaction with similar communities managed, company stability, supervision of the manager, record keeping quality, philosophy of company and educational level of manager assigned are all considered and evaluated in helping you make your decision.

Karen Bennett, PCAM®, CCAM®

Community Association Consulting

www.CIDexpert.com

Thursday, 09 September 2010 17:00

Investments, Taxes & Insurance

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Investments, Taxes & Insurance What is your Fiduciary Responsibility? Managing Your Non-Profit Corporation

Tuesday, 03 May 2011 17:00

Timing

Time always affects us even though we may not be paying attention. we need to keep in mind that time is manageable and predictable and we have time for most everything.  But, let’s take the idea of time as it relates to homeowner associations from the perspective of the different characters that interact each month.

Time is measured by each person’s personal time clock.  Time means different things to different people.  There is the impatient person cuing through a line that never seems to move.  There is the person in love where time flies and the concept of time seems to stand still, all in the same day. The employee who gets up late and gets to work late and never seems to catch up.  The Grandma who plans way in advance to be on time and then always has to wait.

 Because time always affects us even though we may not be paying attention, we need to keep in mind that time is manageable and predictable and we have time for most everything.  But, let’s take the idea of time as it relates to homeowner associations from the perspective of the different characters that interact each month.

 The Board of Directors -

 For the board, time starts at the board meeting.  A meeting is called to order by the President.  The agendas of most association meetings are very similar and should flow from the announcement of quorum and the call to order to Old Business and any ending remarks with the announcement of the next scheduled meeting.

 Right after the meeting the pending action and work for the next month’s meeting starts right away.  The meeting place must be confirmed, the minutes and action list created.  The most time consuming requests need to go out so that the vendors and others will have time to start gathering the information for their responses.

 The unknown factor is the requests for information and action that occurs between the board meetings between the board and the manager.  Usually, the President of the board contacts the manager and asks for updates or additional information.  This time needed to do the work of the association for the next month can be greatly impacted by the additional time to respond and perhaps redo action given at the board meeting.  The board is one of the manager’s bosses and cannot be ignored.

 The Manager –

 

The Manager works for many bosses.  The boss of the Management Company or the Supervisor assigned to manage the Manager, the boards of each of the Manager’s associations, and finally, the homeowners and residents who live in the associations.

The Manager will always want to please and take care of the requests of all of the parties described above.  Therein lays the problem.  Prioritizing time and available hours in the day.

 If the boards are generally happy the Management Company bosses will usually leave the Manager alone.  If the Board trusts the Manager, the boards will usually allow the Manager time to fulfill her duties as they are typically done on time.  The board that constantly requests updates and additional information obviously does not trust the Manager to get the job done in a timely and complete fashion.  It behooves the Manager to keep the board informed on a mutually agreeable timetable as to the progress and information they will need to make their upcoming decisions.  The Manager has approximately “one month,” to gather and organize the data to send to the board prior to their next monthly board meeting.

 The Homeowner –

 

The resident or homeowner usually sees time through a very different prism.  The homeowner will report something that needs attention and assume it will be done by day’s end.  Sometimes that doesn’t happen. Sending an e-mail at any time of day or night, will accumulate times the number of associations and responsibilities of each manager.  Oftentimes, the customer service desk can handle straightforward repairs or requests for service.  Other times those requests are passed on for the Manager to handle.

 The organization, communication ability and support staff will greatly improve the time needed to complete a request for service.  While the time needed may seem to take too long to solve, the best results are handled by good communication and follow through.  An e-mail or telephone message can explain a time delay and lead to more time to resolve the issue. Most residents can appreciate and understand the time it takes to fix something as long as we take the time to tell them.

 You see, timing is everything ~

 Karen Bennett, PCAM, CCAM

Community Association Consulting

www.cidexpert.com

Thursday, 09 September 2010 17:00

Borrowing for Major Repairs

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Borrowing for Major Repairs

Thursday, 09 September 2010 17:00

Think before You Speak

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Tips for better communication.

Thursday, 09 September 2010 17:00

Technology Changes the Industry

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How advances in technology assist in management operations.

Tax exempt organizations, in general, can feel like the IRS will be watching them more closely in the future, a new report from the Exempt Organizations Division indicates.

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